Project-specific terms
Deposits, retainers, milestone payments, cancellation charges, reimbursable costs, and refund eligibility are governed first by the signed proposal or service agreement. If no project-specific provision addresses a question, the general principles below apply, subject to applicable law.
Consultations and scheduled sessions
A consultation may be canceled or rescheduled without a service charge when notice is received at least 24 hours before its scheduled start. A late cancellation or missed appointment may be charged to reflect reserved time, as disclosed before payment. If Stagebrook House cancels a prepaid session and cannot provide a suitable alternative, the session fee will be refunded.
Custom design projects
Before custom work begins, a payment may be refundable as stated in the proposal, less any disclosed nonrefundable costs. After work begins, fees earned for consultation, research, planning, concepts, selections, visualization, documentation, meetings, administration, and other completed or reserved work are not refundable merely because preferences change or the project is paused or canceled.
If an engagement ends before completion, Stagebrook House will account for work performed, reserved time, approved expenses, and contractual cancellation terms. Any approved balance will be returned; any outstanding earned fees or expenses remain due. Access to incomplete deliverables may be limited until applicable amounts are paid.
Furniture, materials, and third-party costs
Furniture, fixtures, materials, samples, fabrication, shipping, restocking, contractor, consultant, and other third-party charges are governed by the applicable vendor terms. Custom, made-to-order, final-sale, installed, opened, or special-order items may be noncancelable and nonrefundable. Stagebrook House cannot promise a vendor refund beyond what that vendor approves.
Chargebacks and errors
Please contact us promptly about a suspected billing error so the records can be reviewed. Filing a chargeback does not cancel contractual payment obligations for authorized services or approved costs.
Requesting a review
Email updates@stagebrookhouse.com or call +1 (417) 523-1357 within seven days of the relevant charge or cancellation. Provide the client name, project, invoice number, date, and reason for the request. Approved refunds are returned to the original payment method when practicable; financial-institution processing times vary.
Contact
Stagebrook House LLC
44 W Main St
Mount Sterling, KY 40353
updates@stagebrookhouse.com
+1 (417) 523-1357